When Alpaca Direct had a shortage of the item I ordered, it inevitably delayed my shipping because they were courteous enough to make sure I received a substituation that I wanted, versus sending the package without the item that what out of stock. They went out of their way to ensure my package was delivered by the time I needed it. It was an excellent customer service experience and I will certainly remember this when I order more fiber from them. Their prices are excellent, and their customer service is above par. Thank you to all the people who assisted me - you are a great team!