Being a shop owner myself, I know the value and necessity of good customer service. I placed two orders - one which needed to be expedited (yarn for a sweater which has to be made NOW), and the other for PJ's and slippers. I received the yarn order the day after I placed it, and the other order is being shipped in two separate packages because one of the items is out of stock (they took the initiative in shipping the second order in two packages). In both instances, I was kept up to date of the status of the orders in a very pleasant and professional manner. The customer service from Alpaca Direct is outstanding; they went above and beyond what they needed to do in order to help me. I will definitely be shopping with them time and again. In this day and age, it is sometimes difficult to find a company which really cares. Not only do they genuinely care, but I can learn some lessons on customer service from these lovely people. Thank you for getting me out of a bind and sending what I know will be sinfully delightful sleepwear!