I have placed a few orders with your company and couldn't be happier with the outstanding customer service and products. I needed some yarn for a test sweater I'm knitting; after communicating that I needed it FAST, it was sent out immediately and received in record time. Another order was for alpaca slippers. The color I wanted was out of stock, so I was given a choice to receive another color immediately or to wait for the color I had originally ordered. Communication is incredible; you always know exactly what is happening with your order. As a shop owner myself, I know the value of these things. Customer service and communication can make or break a customer. I, for one, will be shopping here frequently and will also be recommending the shop to friends. I carry alpaca products, but I don't have anything of this magnitude. Thank you, and congratulations on a job well done!