About Us - Alpaca Direct

Established in 2005, our Store and Warehouse is now located in Northern Idaho about 30 minutes east of Spokane and 10 minutes north of Coeur D Alene, (Show Map).

Our downtown store offers the products on this site to local customers. If you are in the area and would like to visit, please give us a call and we will be happy to arrange a tour of our Alpaca ranch after visting our store! All of our products are available in our Downtown Hayden, ID location for the convenience of shoppers in the area.

AlpacaDirect.com is a result of our passion for these animals and the wonderful products they allow us to produce. Kelley and Jim are the owners and are happy to hear your feedback on how well we are fullfilling our mission. You can read about Kelley in this magazine article about our alpaca ranch and raising alpacas as a way of life .

Our mission

  • Provide exceptionally high quality products
  • Deliver a highly usable web shopping experience
  • Provide exceptional customer service
  • Sell only products that we are proud to wear and use
  • Competitively price our products

Our Downtown Office Address

Alpaca Direct
1016 W. Hayden Ave
Hayden , ID 83835

Orders: 1-888-306-0111
Business Office: 208-209-7079
Fax: 208-762-2600
www. alpacadirect.com
Email: info@alpacadirect.com

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Alpaca Direct

A Happy Alpaca Direct Customer Says

I have placed two orders now from your website and will definitely be placing more in the future! They shipped immediately the same day, the colors looked just like they did on your site and the price couldn't be beat! On my second order, there was not enough of one dye lot to fill the order, and Rachel called me right away to let me know and to find out if it would be a problem or not. She was very friendly and professional and I really appreciated the heads up. I was wary about ordering yarn from the internet, but your site makes it easy and painless. I love your company! Thank you!

Katherine, NY, March 15th, 2009

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If you have an issue that requires immediate attention, please email us or call us toll free at 1-888-306-0111.