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About Us - Alpaca Direct

Established in 2005, our Store and Warehouse is now located in Northern Idaho about 30 minutes east of Spokane and 10 minutes north of Coeur D Alene, (Show Map).

Our downtown store offers the products on this site to local customers. If you are in the area and would like to visit, please give us a call and we will be happy to arrange a tour of our Alpaca ranch after visting our store! All of our products are available in our Downtown Hayden, ID location for the convenience of shoppers in the area.

AlpacaDirect.com is a result of our passion for these animals and the wonderful products they allow us to produce. Kelley and Jim are the owners and are happy to hear your feedback on how well we are fullfilling our mission. You can read about Kelley in this magazine article about our alpaca ranch and raising alpacas as a way of life.

Our mission

  • Provide exceptionally high quality products
  • Deliver a highly usable web shopping experience
  • Provide exceptional customer service
  • Sell only products that we are proud to wear and use
  • Competitively price our products

Our Downtown Office Address

Alpaca Direct
1016 W. Hayden Ave
Hayden, ID 83835

Orders: 1-888-306-0111
Business Office: 208-209-7079
Fax: 208-762-2600
www.alpacadirect.com
Email: info@alpacadirect.com

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Alpaca Direct

Happy Alpaca Direct customers say

I just wanted to let you know how pleased I am with your service. I ordered my needles on 4/21 and realized a day later that I made an error on one of the items. I called Customer Service not expecting much, because of past experiences where I have made mistakes ordering online and was told "too bad", but the representative said she would take care of it and, further, my order would be going out that same day. I got the order yesterday, 4/24 and, lo and behold, it was just as I wanted. I am beyond thrilled that your company rectified my error and I plan on shopping again with you - I will be buying all my knitting supplies and hopefully some alpaca goodies in the near future.
Diana, NY, April 25, 2009
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If you have an issue that requires immediate attention, please email us or call us toll free at 1-888-306-0111.