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Caring For Your Alpaca Product

Hand-washing is the gentlest method of cleaning an Alpaca garment, and will add years to the life of your Alpaca apparel.

Follow these four simple steps and your Alpaca purchase will give you years of luxurious comfort and wear.

1. Gently wash in warm water with a mild soap (mild shampoo will do) and thoroughly rinse in water of the same temperature. Special care must be taken as wet Alpaca fabric can weaken and stretch out of shape. Never wring or twist. Gently press excess water from garment.

2. While supporting the weight of the wet garment lay it on a dry towel. Ease the garment back into shape and roll up in the towel. Press to remove excess water and repeat this step with a second towel.

3. On a flat surface lay the sweater on a fresh, dry towel, until thoroughly air dried.

4. Once your Alpaca garment is dry you will want to fold it carefully, avoiding a center crease. Never hang an Alpaca sweater as it will stretch the garment out of shape. Lay flat in a drawer or on a closet shelf.

If stains persist:
In the event of stubborn stains, dry cleaning may be the only solution. We do not recommend machine washing. That being said, should you decide to use your washing machine, secure the garment in a tied pillowcase and set on gentle cycle; cool water. Proceed to steps 3 and 4.

To clean and restore the luster to your alpaca garments, we offer specially formulated Alpaca cleaning products.

Socks
All socks are machine washable (cold) with the exception of the reversible Alpaca knit socks.

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Happy Alpaca Direct customers say

I have been delighted with this bear! So much so that I bought 2 more for my other children as they liked the one I purchased for my youngest so well. I was worried these bears would not be cuddly as I had seen some other fur bears thru out the years which had stiff bodies despite their soft fur. When I posed this question to Alpaca Directs excellent customer service, I was assured the bear was quite huggable and that I would not be disappointed. Well, they knew what they were talking about and have offered an excellent product for all ages with this bear. It is just the right size for anyone who likes soft things of comfort- from young children to folks in their 90's. I do not think there is a person who would not find this bear wonderful and comforting. Even those who collect stuffed toys will find this bear irristible! My children take this bear to bed with them and I find them holding onto it in their sleep. The body is plush with the softest fur you can imagine and it is extremely cuddly and pliable. All in all, I am totally delighted with my purchases and would give this bear the highest of marks for quality and companionship. Anyone who holds this bear will find they have difficulty putting it down! Excellent Transaction in every way and Alpaca Direct's customer service is the best:)They offer super fast shipping and awesome products all around:)Truly a top-notch company with products that exceed the highest of standards! I will be shopping here again!
Heather, Illinois, January 5th, 2012
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If you have an issue that requires immediate attention, please email us or call us toll free at 1-888-306-0111.