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Caring For Your Alpaca Product

Hand-washing is the gentlest method of cleaning an Alpaca garment, and will add years to the life of your Alpaca apparel.

Follow these four simple steps and your Alpaca purchase will give you years of luxurious comfort and wear.

1. Gently wash in warm water with a mild soap (mild shampoo will do) and thoroughly rinse in water of the same temperature. Special care must be taken as wet Alpaca fabric can weaken and stretch out of shape. Never wring or twist. Gently press excess water from garment.

2. While supporting the weight of the wet garment lay it on a dry towel. Ease the garment back into shape and roll up in the towel. Press to remove excess water and repeat this step with a second towel.

3. On a flat surface lay the sweater on a fresh, dry towel, until thoroughly air dried.

4. Once your Alpaca garment is dry you will want to fold it carefully, avoiding a center crease. Never hang an Alpaca sweater as it will stretch the garment out of shape. Lay flat in a drawer or on a closet shelf.

If stains persist:
In the event of stubborn stains, dry cleaning may be the only solution. We do not recommend machine washing. That being said, should you decide to use your washing machine, secure the garment in a tied pillowcase and set on gentle cycle; cool water. Proceed to steps 3 and 4.

To clean and restore the luster to your alpaca garments, we offer specially formulated Alpaca cleaning products.

Socks
All socks are machine washable (cold) with the exception of the reversible Alpaca knit socks.

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Happy Alpaca Direct customers say

I just wanted to let you know how pleased I am with your service. I ordered my needles on 4/21 and realized a day later that I made an error on one of the items. I called Customer Service not expecting much, because of past experiences where I have made mistakes ordering online and was told "too bad", but the representative said she would take care of it and, further, my order would be going out that same day. I got the order yesterday, 4/24 and, lo and behold, it was just as I wanted. I am beyond thrilled that your company rectified my error and I plan on shopping again with you - I will be buying all my knitting supplies and hopefully some alpaca goodies in the near future.
Diana, NY, April 25, 2009
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If you have an issue that requires immediate attention, please email us or call us toll free at 1-888-306-0111.