What our customers are saying...

As these Alpaca slippers were for my son’s girlfriend (she’s a wonderful gal who is always cold) I wanted to pass along how much she LOVED them! WOW – a perfect choice for the gal who is always cold and seems to have just about everything! Thank you for making me look good! My daughter gets the footsies and she doesn’t wear much else actually on her feet. Keep up your great works folks. It’s snowy and we’re heading into a deep freeze soon.

Janice, ME, December 30th, 2013

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I have recently purchased Baby Cashmerino yarn from you. My local yarn shop frustrated me with slow and sloppy service and I turned to you since my project had a deadline approaching fast (baby blankets for twin girls due early May). Your service rep was extremely helpful and checked on the spot yarn availability. You had it available and shipped the same day and I got it within 3 days which greatly helped my stress level and now I am almost done with the first blanket and looking forward to start the second. The yarn is beautiful, colors are exactly as shown on your website and exactly what I wanted. Thank you so much. I should have just skipped my local yarn shop and gone directly to you. I'll remember it for the next time. And by the way your price was LOWER than my local shop. Thank you again. You are the best. Gratefully Danijela

Danijela, San Mateo, CA, March 1st, 2013

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I received my order, and am so pleased, Exactly the color I wanted. Never have I had a company care like you do. I will continue to purchase from Alpaca Direct knowing your company does care that we are happy, thank you for your commitment to your customers. I will certainly spread the word. Thanks for being such a great company!

Diane, CA, December 9th, 2012

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I have been delighted with this bear! So much so that I bought 2 more for my other children as they liked the one I purchased for my youngest so well. I was worried these bears would not be cuddly as I had seen some other fur bears thru out the years which had stiff bodies despite their soft fur. When I posed this question to Alpaca Directs excellent customer service, I was assured the bear was quite huggable and that I would not be disappointed. Well, they knew what they were talking about and have offered an excellent product for all ages with this bear. It is just the right size for anyone who likes soft things of comfort- from young children to folks in their 90's. I do not think there is a person who would not find this bear wonderful and comforting. Even those who collect stuffed toys will find this bear irristible! My children take this bear to bed with them and I find them holding onto it in their sleep. The body is plush with the softest fur you can imagine and it is extremely cuddly and pliable. All in all, I am totally delighted with my purchases and would give this bear the highest of marks for quality and companionship. Anyone who holds this bear will find they have difficulty putting it down! Excellent Transaction in every way and Alpaca Direct's customer service is the best:)They offer super fast shipping and awesome products all around:)Truly a top-notch company with products that exceed the highest of standards! I will be shopping here again!

Heather, Illinois, January 5th, 2012

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One of the best customer service experiences I have had anywhere!!! The customer service representative was extremely helpful. I wish I could remember her name. She was from Idaho. I was looking for this yarn in a specific color and dye lot ... and was amazed that she found it! Since I had already started a project and was running short of yarn, she saved my day! The yarn arrived quickly and in good condition and I was able to resume and finish my project on schedule (it was a birthday present for a friend). I have recommended your store to other knitters I know!

Peggy, Washington, October 25th, 2011

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Amazing Alpaca Socks! My husband loves them!! They're comfortable and are still the same perfect size when they come out of the dryer! Eventually his sock drawer will only hold Alpaca socks!! Keep stocking and we'll keep buying! Thank you also for your wonderful customer service. I always feel special dealing with your company!

Jeannie in Atascadero, California, March 25th, 2010

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Cascade Fixation yarn is just wonderful to knit with - and the colors are so cool! Alpaca Direct has the best prices and the fastest shipping of any company I have ever used. I love ordering from them! Thanks again.....

Amy, Trussville, Alabama, Sept 7th, 2009

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From the first phone call to the receiving of many that I have ordered no one does it better than Alpaca Direct. The service is first rate, and the various items I have are the very best. Your Customer Relations are professional, friendly, and so helpful. It just could not be better..!! Thank you for being the best...!!

David, Leland Florida, August 24th, 2009

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I highly recommend Alpaca Direct as a source for yarn. My order included skeins of Cascade 220 Superwash and Hiya Hiya 8" double pointed needles. Service was friendly, helpful, considerate, sweetly polite, and FAST. My order must have been packed as soon as we hung up. Everything arrived VERY quickly, and the order was correctly filled. I have long been a fan of Cascade yarn, and AD has a WIDE range of colors. I definitely hope and plan to order from them again.

Ruth Scheidler, Coldwater MI, August 12, 2009

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I love knitting with Cascade Fixation yarn. It is almost impossible to find in yarn shops these days - so when I discovered Alpaca and their huge inventory I was thrilled! Their turnaround is really fast and I have been very happy with my orders.Thanks for making knitting a little bit easier!!

Amy, Trussville, AL, July 21st, 2009

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The addi turbo and turbo lace circular needles (47" and 40") are fantastic! They're comfortble to hold, and the smoothness of the join between cable and needles make knitting a true pleasure. We travel long distances by car, and as a sock addict, I always have a pair of socks going on one of my addi cable needles on our trips, sometimes also another pair of socks on a larger needle, depending on how the condition of the roads affects my ability to knit on smaller needles. Alpaca Direct's service is superb--I look forward to a long future relationship. Thank you for the quick turnaround on my order!

Suzanne, Los Alamos, NM, July 13, 2009

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The addi turbo needles are my absolute favorite! Your sale and free shipping provided the perfect incentive for me to order some of the sizes of needles I did not already have. Alpaca direct is a wonderful company to deal with - your service is exceptional! I know I will be ordering from you again...and again! Thanks!

Claire, Garnders PA, May 25th, 2009

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I just wanted to let you know how pleased I am with your service. I ordered my needles on 4/21 and realized a day later that I made an error on one of the items. I called Customer Service not expecting much, because of past experiences where I have made mistakes ordering online and was told "too bad", but the representative said she would take care of it and, further, my order would be going out that same day. I got the order yesterday, 4/24 and, lo and behold, it was just as I wanted. I am beyond thrilled that your company rectified my error and I plan on shopping again with you - I will be buying all my knitting supplies and hopefully some alpaca goodies in the near future.

Diana, NY, April 25, 2009

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I ordered your roving, BEAUTIFUL colors, I am using it in long strips as accent color & texture in my handwoven baskets, it is wonderful. I can't wait to try some of your yarns. your web site it great too. thanks I will be ordering again.

Beckie, Oregon, April 28, 2009

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I truly LOVE your products!! I have placed several orders from your company for yarn and have allowed other people to use my yarn in making projects and all of them have stated how wonderful their items turned out! Thank you for being there for us to order from so we can have the rare yarn that is difficult to find in order to make the projects that are worthy of family heirlooms.

Marcell, Arizona, April 1, 2009

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I have placed a few orders with your company and couldn't be happier with the outstanding customer service and products. I needed some yarn for a test sweater I'm knitting; after communicating that I needed it FAST, it was sent out immediately and received in record time. Another order was for alpaca slippers. The color I wanted was out of stock, so I was given a choice to receive another color immediately or to wait for the color I had originally ordered. Communication is incredible; you always know exactly what is happening with your order. As a shop owner myself, I know the value of these things. Customer service and communication can make or break a customer. I, for one, will be shopping here frequently and will also be recommending the shop to friends. I carry alpaca products, but I don't have anything of this magnitude. Thank you, and congratulations on a job well done!

Pamela, California, March 21, 2009

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I have placed two orders now from your website and will definitely be placing more in the future! They shipped immediately the same day, the colors looked just like they did on your site and the price couldn't be beat! On my second order, there was not enough of one dye lot to fill the order, and Rachel called me right away to let me know and to find out if it would be a problem or not. She was very friendly and professional and I really appreciated the heads up. I was wary about ordering yarn from the internet, but your site makes it easy and painless. I love your company! Thank you!

Katherine, NY, March 15th, 2009

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I purchased yarn from Alpaca Direct and will certainly purchase from this website again. The selection was HUGE! I had free shipping and my order got to me in three days. What a pleasant surprise.

Cindy, Mount Holly NC, February 21st, 2009

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I bought alpaca socks for my husband and sons for Christmas and they all love them. They say they are the softest, warmest socks they have ever worn. My husband has diabetes and his feet are very sensitive, so it is especially lucky that I found these socks for him.

Theresa, Springfield, IL, Jan 31, 2009

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Dear wonderful folks at Alpaca Direct -- Thank you so much. You all are a pleasure to deal with. I love the things I ordered, my orders arrived at my house *ridiculously* fast (seriously, I'm on the other side of the country, and they arrived in two days), and in general you've been exactly what I wish all online retails were. Thank you again for the wonderful product and wonderful service - I will definitely be back!

Maggie, Massachusettes, Jan 23rd, 2009

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Being a shop owner myself, I know the value and necessity of good customer service. I placed two orders - one which needed to be expedited (yarn for a sweater which has to be made NOW), and the other for PJ's and slippers. I received the yarn order the day after I placed it, and the other order is being shipped in two separate packages because one of the items is out of stock (they took the initiative in shipping the second order in two packages). In both instances, I was kept up to date of the status of the orders in a very pleasant and professional manner. The customer service from Alpaca Direct is outstanding; they went above and beyond what they needed to do in order to help me. I will definitely be shopping with them time and again. In this day and age, it is sometimes difficult to find a company which really cares. Not only do they genuinely care, but I can learn some lessons on customer service from these lovely people. Thank you for getting me out of a bind and sending what I know will be sinfully delightful sleepwear!

Pam, California, January 21st, 2009

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I gave my mother a pair of slippers for Christmas. She loves them! The warmest and softest pair she's ever had. Shipping was fast and arrived on the day as promised.

jf in virginia, January 16th, 2009

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My wife loves the socks. I was very happy with the website, the e-mail package tracking, and the courteous follow up. Thank you very much.

Larry, Jan 6th, 2009

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I love Addi Turbo circular needles and bought six of them from Alpaca Direct. I was amazed at how quickly I received them. I am very pleased with their service.

Ann, Jan 7th, 2009

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I ordered Alpaca stuffed animals for a Christmas Gift, and they are wonderful. Soft, quite and look like the real thing. A Great gift and I'll be returning to Alpaca for more things. Customer service and the shipping are outstanding. Thank-You for making my gift buying easy!

Victoria, December 31st, 2008

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My mother requested a high necked cashmere sweater as a gift. I found your site and ordered her the Mock Alpaca Cableknit Sweater. She loves it and says it's even softer than cashmere.

Jennie, December 30, 2008

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When Alpaca Direct had a shortage of the item I ordered, it inevitably delayed my shipping because they were courteous enough to make sure I received a substituation that I wanted, versus sending the package without the item that what out of stock. They went out of their way to ensure my package was delivered by the time I needed it. It was an excellent customer service experience and I will certainly remember this when I order more fiber from them. Their prices are excellent, and their customer service is above par. Thank you to all the people who assisted me - you are a great team!

Tanya, December 28th, 2008

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Hubby works outdoors and our winters are brutal. His new Alpaca socks are a Godsend! He said he hasn't been more excited over a gift, since his first BB gun! For the first time in years, his feet stay warm and dry. I am happy to add your company to my "favorites" list! Thank you.

Anne, December 29th, 2008

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Hi Alpaca Direct, Thank you for the ability to review recent purchases. I have placed three orders with your company and my experience just keeps getting better and better. I am blessed with being in your neighbor over here on the Peninsula so my orders get here in record time. In addition, I am very impressed with the selection of yarns and accessories available on your website, the ease of ordering from the website and also your very pleasant customer service person who helped me place a telephone order this past Monday. You guys are great!!!!

Ann, December 24th, 2008

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Being from NJ I thought when I ordered that it would take at least a week for delivery after a delay day or two of for as most companies put it (preparation time). What a pleasant surprise that after only 2 hours I received an e-mail telling me the item was shipped and even better the item was delivered 2 days later. THE very best experience in internet shopping I have ever had. (I order on an average once a week)

R.W., New Jersey

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The socks were for my 85 year old mother's birthday. They came gift wrapped and she was ecstatic ! She loves the socks and she says that they "keep her feet so warm". Thank you so much for a great product.

Dan R., Maryland

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Customer Service provided great support when I called and made it easy to place the order over the phone. You guys did a great job with gift wrapping and the prompt delivery was very impressive! Thank you Alpaca Direct!!

Ron L, Florida

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Ordered a sweater as a present for my sister and she absolutely LOVED it. Thanks for helping me give a great gift.

Z.G., Maryland

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I ordered last night and you came through. Product arrived today and they are thrilled. It is great to find a company who has service and product to match. When it comes to Alpaca you have my loyalty.

Dave S., Texas

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I just wanted to take the time to say thank you for your great customer service. The poncho did arrive on time and my mother in law loved it. It's not easy to find business people that care about service any more. I found it refreshing doing business with your company. I will be ordering from Alpaca in the future. Thank you again.

E.V, New Mexico

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Just to let you know- the package arrived in time for Christmas and the wrapping was BEAUTIFUL. She loved the robe. Thanks so much for your care.

Denise

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I just received my first order of alpaca socks and I'm THRILLED! I am headed to Nagano, Japan as the Director of Special Olympics health research and you all are going to keep my feet warm! Thank you so much!

M.C, Massachusettes

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Greetings from Canada. Just a little note to let you know that my 2n'd sweater arrived today, and it too is just lovely. I'm very pleased, and it's great that all this is possible is even possible. All the best - I'm fine for warm weather wear now, but I'll keep checking the site - winter comes around every year, especially here.

U.W., Ontario Canada

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I'd like to say THANK YOU to you and the whole staff at Alpaca Direct. Your products are first rate but most of all I am impressed and grateful for what I consider to be OUTSTANDING Customer Support. The turnaround time, the straight-forwardness of your communications, your cheerfulness and attitude serve as the model for great service. I really appreciate it and wanted to let all of you at Alpaca Direct know that. Thanx again for wonderful service and wonderful products!

Mary, WA

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I really love the quality of the sweater I recently ordered! I hope this sweater is as a nice. :) Also - you are the only site I could find that had more form-fitting alpaca sweaters. Everyone else seems to have drapey, shawl-like stuff. I really hope you keep adding more styles of form-fitting sweaters - especially shawl neck, scoop neck, and v-neck.

Darcy, December 10th, 2008

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