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Privacy Policy

We are committed to maintaining the privacy of your information. When you make a purchase through our site, the contact information you submit is used to deliver your order as well as to notify you about updates to our site and merchandise. We also use this information for our own marketing purposes. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

As we continue to develop our business, we might acquire, be acquired by or merge with other business entities. In such transactions, customer information generally is one of the transferred business assets and we reserve the right to transfer customer information in connection with any sale of substantially all of our assets or other similar transaction.

If elements of our customer service policies change, we will post them on this site.

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Happy Alpaca Direct customers say

Being a shop owner myself, I know the value and necessity of good customer service. I placed two orders - one which needed to be expedited (yarn for a sweater which has to be made NOW), and the other for PJ's and slippers. I received the yarn order the day after I placed it, and the other order is being shipped in two separate packages because one of the items is out of stock (they took the initiative in shipping the second order in two packages). In both instances, I was kept up to date of the status of the orders in a very pleasant and professional manner. The customer service from Alpaca Direct is outstanding; they went above and beyond what they needed to do in order to help me. I will definitely be shopping with them time and again. In this day and age, it is sometimes difficult to find a company which really cares. Not only do they genuinely care, but I can learn some lessons on customer service from these lovely people. Thank you for getting me out of a bind and sending what I know will be sinfully delightful sleepwear!
Pam, California, January 21st, 2009
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If you have an issue that requires immediate attention, please email us or call us toll free at 1-888-306-0111.