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Privacy Policy

We are committed to maintaining the privacy of your information. When you make a purchase through our site, the contact information you submit is used to deliver your order as well as to notify you about updates to our site and merchandise. We also use this information for our own marketing purposes. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

As we continue to develop our business, we might acquire, be acquired by or merge with other business entities. In such transactions, customer information generally is one of the transferred business assets and we reserve the right to transfer customer information in connection with any sale of substantially all of our assets or other similar transaction.

If elements of our customer service policies change, we will post them on this site.

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Happy Alpaca Direct customers say

I just wanted to take the time to say thank you for your great customer service. The poncho did arrive on time and my mother in law loved it. It's not easy to find business people that care about service any more. I found it refreshing doing business with your company. I will be ordering from Alpaca in the future. Thank you again.
E.V, New Mexico
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If you have an issue that requires immediate attention, please email us or call us toll free at 1-888-306-0111.