Privacy Policy

We are committed to maintaining the privacy of your information. When you make a purchase through our site, the contact information you submit is used to deliver your order as well as to notify you about updates to our site and merchandise. We also use this information for our own marketing purposes. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

As we continue to develop our business, we might acquire, be acquired by or merge with other business entities. In such transactions, customer information generally is one of the transferred business assets and we reserve the right to transfer customer information in connection with any sale of substantially all of our assets or other similar transaction.

If elements of our customer service policies change, we will post them on this site.

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A Happy Alpaca Direct Customer Says

I love knitting with Cascade Fixation yarn. It is almost impossible to find in yarn shops these days - so when I discovered Alpaca and their huge inventory I was thrilled! Their turnaround is really fast and I have been very happy with my orders.Thanks for making knitting a little bit easier!!

Amy, Trussville, AL, July 21st, 2009

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If you have an issue that requires immediate attention, please email us or call us toll free at 1-888-306-0111.