Privacy Policy

We are committed to maintaining the privacy of your information. When you make a purchase through our site, the contact information you submit is used to deliver your order as well as to notify you about updates to our site and merchandise. We also use this information for our own marketing purposes. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

As we continue to develop our business, we might acquire, be acquired by or merge with other business entities. In such transactions, customer information generally is one of the transferred business assets and we reserve the right to transfer customer information in connection with any sale of substantially all of our assets or other similar transaction.

If elements of our customer service policies change, we will post them on this site.

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A Happy Alpaca Direct Customer Says

The addi turbo and turbo lace circular needles (47" and 40") are fantastic! They're comfortble to hold, and the smoothness of the join between cable and needles make knitting a true pleasure. We travel long distances by car, and as a sock addict, I always have a pair of socks going on one of my addi cable needles on our trips, sometimes also another pair of socks on a larger needle, depending on how the condition of the roads affects my ability to knit on smaller needles. Alpaca Direct's service is superb--I look forward to a long future relationship. Thank you for the quick turnaround on my order!

Suzanne, Los Alamos, NM, July 13, 2009

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If you have an issue that requires immediate attention, please email us or call us toll free at 1-888-306-0111.