Please wait while your cart data is being retrieved.

Privacy Policy

We are committed to maintaining the privacy of your information. When you make a purchase through our site, the contact information you submit is used to deliver your order as well as to notify you about updates to our site and merchandise. We also use this information for our own marketing purposes. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

As we continue to develop our business, we might acquire, be acquired by or merge with other business entities. In such transactions, customer information generally is one of the transferred business assets and we reserve the right to transfer customer information in connection with any sale of substantially all of our assets or other similar transaction.

If elements of our customer service policies change, we will post them on this site.

Continue Shopping »

Happy Alpaca Direct customers say

I have been delighted with this bear! So much so that I bought 2 more for my other children as they liked the one I purchased for my youngest so well. I was worried these bears would not be cuddly as I had seen some other fur bears thru out the years which had stiff bodies despite their soft fur. When I posed this question to Alpaca Directs excellent customer service, I was assured the bear was quite huggable and that I would not be disappointed. Well, they knew what they were talking about and have offered an excellent product for all ages with this bear. It is just the right size for anyone who likes soft things of comfort- from young children to folks in their 90's. I do not think there is a person who would not find this bear wonderful and comforting. Even those who collect stuffed toys will find this bear irristible! My children take this bear to bed with them and I find them holding onto it in their sleep. The body is plush with the softest fur you can imagine and it is extremely cuddly and pliable. All in all, I am totally delighted with my purchases and would give this bear the highest of marks for quality and companionship. Anyone who holds this bear will find they have difficulty putting it down! Excellent Transaction in every way and Alpaca Direct's customer service is the best:)They offer super fast shipping and awesome products all around:)Truly a top-notch company with products that exceed the highest of standards! I will be shopping here again!
Heather, Illinois, January 5th, 2012
Read More...
Provide Us Feedback
Sign Up For Exclusive Email Only Specials
Contact Customer Service

If you have an issue that requires immediate attention, please email us or call us toll free at 1-888-306-0111.