Security Policy

We appreciate your business and have worked hard to ensure both the security and privacy of your online transactions. Your credit card number and data will be treated with the highest standards of safety, security and confidentiality.

To protect your privacy, your credit card will NOT be stored on our system after it has been authorized during your final checkout. For this reason, you will need to enter your credit card number each time you make a purchase on our site.

Our web site utilizes the industry standard SSL (Secure Sockets Layer) technology to protect orders placed online. When this protocol is implemented on both the client (your computer) and server (the computer controlling this site), your Internet communications are transmitted in encrypted form. This means your credit card and personal data cannot be intercepted, read or altered by unauthorized parties. However, you must use an SSL-enabled web browser for this security measure to work.

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A Happy Alpaca Direct Customer Says

I'd like to say THANK YOU to you and the whole staff at Alpaca Direct. Your products are first rate but most of all I am impressed and grateful for what I consider to be OUTSTANDING Customer Support. The turnaround time, the straight-forwardness of your communications, your cheerfulness and attitude serve as the model for great service. I really appreciate it and wanted to let all of you at Alpaca Direct know that. Thanx again for wonderful service and wonderful products!

Mary, WA

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If you have an issue that requires immediate attention, please email us or call us toll free at 1-888-306-0111.