Security Policy

We appreciate your business and have worked hard to ensure both the security and privacy of your online transactions. Your credit card number and data will be treated with the highest standards of safety, security and confidentiality.

To protect your privacy, your credit card will NOT be stored on our system after it has been authorized during your final checkout. For this reason, you will need to enter your credit card number each time you make a purchase on our site.

Our web site utilizes the industry standard SSL (Secure Sockets Layer) technology to protect orders placed online. When this protocol is implemented on both the client (your computer) and server (the computer controlling this site), your Internet communications are transmitted in encrypted form. This means your credit card and personal data cannot be intercepted, read or altered by unauthorized parties. However, you must use an SSL-enabled web browser for this security measure to work.

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A Happy Alpaca Direct Customer Says

I have placed a few orders with your company and couldn't be happier with the outstanding customer service and products. I needed some yarn for a test sweater I'm knitting; after communicating that I needed it FAST, it was sent out immediately and received in record time. Another order was for alpaca slippers. The color I wanted was out of stock, so I was given a choice to receive another color immediately or to wait for the color I had originally ordered. Communication is incredible; you always know exactly what is happening with your order. As a shop owner myself, I know the value of these things. Customer service and communication can make or break a customer. I, for one, will be shopping here frequently and will also be recommending the shop to friends. I carry alpaca products, but I don't have anything of this magnitude. Thank you, and congratulations on a job well done!

Pamela, California, March 21, 2009

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If you have an issue that requires immediate attention, please email us or call us toll free at 1-888-306-0111 (24/7).