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U.S. Shipping Rates

Alpaca Direct uses USPS for standard service (Usually 2-4 days within the USA) and Fedex Express for Next Day (Most locations) Air Service. We also offer Express Mail for Alaska and Hawaii and PO Boxes. Please allow 1-2 business days for order processing. Shipping fees are non-refundable. Please review our shipping policies.

Orders consisting of more than one brand may arrive at their destination over multiple days due to varied processing times (Usually 1 to 3 business days). If an item you ordered is out of stock, we will inform you via phone and email of the expected delay or provide you with other options. We ship Monday-Friday, excluding holidays.

If your Item comes back to us Undeliverable due to wrong Address or Apt # missing or buyer refused delivery, Item will be re-shipped at nominal shipping charge or payment will be refunded less our actual shipping charges.

Remember, if your order is over $49.00, shipping is free within the USA!

For international orders, see International Shipping. International Shipping International Shipping

USPS Shipping USPS Shipping (not guaranteed by USPS)

Usually 2 to 4 Business Days (does not include 1 business day processing)

Your Order Total Cost Per Shipment
$0.00 - $48.99 $3.99
$49.00 and Up FREE / See details

USPS Express Shipping USPS Express Shipping

1 - 3 days delivery (does not include 1 day order processing)

FEDEX Std Overnight FedEx Std Overnight

1 day delivery-guaranteed (does not include 1 day for order processing)

FEDEX Std Overnight Fedex 2 Day Guaranteed

2 day delivery-guaranteed (does not include 1 day for order processing)

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Happy Alpaca Direct customers say

I have been delighted with this bear! So much so that I bought 2 more for my other children as they liked the one I purchased for my youngest so well. I was worried these bears would not be cuddly as I had seen some other fur bears thru out the years which had stiff bodies despite their soft fur. When I posed this question to Alpaca Directs excellent customer service, I was assured the bear was quite huggable and that I would not be disappointed. Well, they knew what they were talking about and have offered an excellent product for all ages with this bear. It is just the right size for anyone who likes soft things of comfort- from young children to folks in their 90's. I do not think there is a person who would not find this bear wonderful and comforting. Even those who collect stuffed toys will find this bear irristible! My children take this bear to bed with them and I find them holding onto it in their sleep. The body is plush with the softest fur you can imagine and it is extremely cuddly and pliable. All in all, I am totally delighted with my purchases and would give this bear the highest of marks for quality and companionship. Anyone who holds this bear will find they have difficulty putting it down! Excellent Transaction in every way and Alpaca Direct's customer service is the best:)They offer super fast shipping and awesome products all around:)Truly a top-notch company with products that exceed the highest of standards! I will be shopping here again!
Heather, Illinois, January 5th, 2012
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If you have an issue that requires immediate attention, please email us or call us toll free at 1-888-306-0111.