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U.S. Shipping Rates

Alpaca Direct uses USPS for standard service (Usually 2-4 days within the USA) and Fedex Express for Next Day (Most locations) Air Service. We also offer Express Mail for Alaska and Hawaii and PO Boxes. Please allow 1-2 business days for order processing. Shipping fees are non-refundable. Please review our shipping policies.

Orders consisting of more than one brand may arrive at their destination over multiple days due to varied processing times (Usually 1 to 3 business days). If an item you ordered is out of stock, we will inform you via phone and email of the expected delay or provide you with other options. We ship Monday-Friday, excluding holidays.

If your Item comes back to us Undeliverable due to wrong Address or Apt # missing or buyer refused delivery, Item will be re-shipped at nominal shipping charge or payment will be refunded less our actual shipping charges.

Remember, if your order is over $49.00, shipping is free within the USA!

For international orders, see International Shipping. International Shipping International Shipping

USPS Shipping USPS Shipping (not guaranteed by USPS)

Usually 2 to 4 Business Days (does not include 1 business day processing)

Your Order Total Cost Per Shipment
$0.00 - $48.99 $3.99
$49.00 and Up FREE / See details

USPS Express Shipping USPS Express Shipping

1 - 3 days delivery (does not include 1 day order processing)

FEDEX Std Overnight FedEx Std Overnight

1 day delivery-guaranteed (does not include 1 day for order processing)

FEDEX Std Overnight Fedex 2 Day Guaranteed

2 day delivery-guaranteed (does not include 1 day for order processing)

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Happy Alpaca Direct customers say

I have placed two orders now from your website and will definitely be placing more in the future! They shipped immediately the same day, the colors looked just like they did on your site and the price couldn't be beat! On my second order, there was not enough of one dye lot to fill the order, and Rachel called me right away to let me know and to find out if it would be a problem or not. She was very friendly and professional and I really appreciated the heads up. I was wary about ordering yarn from the internet, but your site makes it easy and painless. I love your company! Thank you!
Katherine, NY, March 15th, 2009
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If you have an issue that requires immediate attention, please email us or call us toll free at 1-888-306-0111.