U.S. Shipping Rates

Alpaca Direct uses USPS for standard service (Usually 2-4 days within the USA) and Fedex Express for Next Day (Most locations) Air Service. We also offer Express Mail for Alaska and Hawaii and PO Boxes. Please allow 1-2 business days for order processing. Shipping fees are non-refundable. Please review our shipping policies.

Orders consisting of more than one brand may arrive at their destination over multiple days due to varied processing times (Usually 1 to 3 business days). If an item you ordered is out of stock, we will inform you via phone and email of the expected delay or provide you with other options. We ship Monday-Friday, excluding holidays.

If your Item comes back to us Undeliverable due to wrong Address or Apt # missing or buyer refused delivery, Item will be re-shipped at nominal shipping charge or payment will be refunded less our actual shipping charges.

Remember, if your order is over $49.00, shipping is free within the USA!

For international orders, see International Shipping. International Shipping International Shipping

USPS Shipping USPS Shipping (not guaranteed by USPS)

Usually 2 to 4 Business Days (does not include 1 business day processing)

Your Order Total Cost Per Shipment
$0.00 - $48.99 $3.99
$49.00 and Up FREE / See details

USPS Express Shipping USPS Express Shipping

1 - 3 days delivery (does not include 1 day order processing)

FEDEX Std Overnight FedEx Std Overnight

1 day delivery-guaranteed (does not include 1 day for order processing)

FEDEX Std Overnight Fedex 2 Day Guaranteed

2 day delivery-guaranteed (does not include 1 day for order processing)

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A Happy Alpaca Direct Customer Says

I just wanted to let you know how pleased I am with your service. I ordered my needles on 4/21 and realized a day later that I made an error on one of the items. I called Customer Service not expecting much, because of past experiences where I have made mistakes ordering online and was told "too bad", but the representative said she would take care of it and, further, my order would be going out that same day. I got the order yesterday, 4/24 and, lo and behold, it was just as I wanted. I am beyond thrilled that your company rectified my error and I plan on shopping again with you - I will be buying all my knitting supplies and hopefully some alpaca goodies in the near future.

Diana, NY, April 25, 2009

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If you have an issue that requires immediate attention, please email us or call us toll free at 1-888-306-0111.