I have placed two orders now from your website and will definitely be placing more in the future! They shipped immediately the same day, the colors looked just like they did on your site and the price couldn't be beat! On my second order, there was not enough of one dye lot to fill the order, and Rachel called me right away to let me know and to find out if it would be a problem or not. She was very friendly and professional and I really appreciated the heads up. I was wary about ordering yarn from the internet, but your site makes it easy and painless. I love your company! Thank you!