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Why Shop at

Free Shipping

Unlike many other web sites that have special rules and lots of fine print, we offer free shipping storewide on all order of $49.00 or more within the United States, with no special exceptions.

100% Quality Guarantee

If for whatever reason you're not happy with your purchase, just go through our easy return process to return an item you have ordered from us. With our 30 day return policy , there are no special catches or exceptions. All we ask is that you send the products back to us in the original packaging, unworn with tags attached, and make sure that the products are in the same condition that you received them.

Fast Shipping

Just because shipping is free doesn't mean it should take a long time. We understand that getting your products quickly is important to you, so we make every effort to process your order quickly. When you order from , you can expect to receive your order within 3-5 business days.

Huge Selection

With thousands of items in stock, we offer the best alpaca product selection anywhere -- online or offline. We add new styles to our site on a daily basis so that our selection is always fresh and up to date.

110% Price Protection

We believe that our customers should always feel confident that they are receiving the best value from us. If within 10 days of your purchase, you notice and we can verify a lower price for the same brand, style, size, and color at another retail store or online, just let us know, and we will refund you 110% of the difference.

Everything In-Stock

Our warehouse currently houses thousands of Alpaca and Pima Cotton products. If you are able to place an item in your shopping cart, that means that the item is available for immediate shipment. Our fulfillment rate is over 98%, so you can feel confident that if you ordered it, you will receive it.


We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.

Privacy respects your privacy and is committed to protecting it. For more detail, please see our Privacy Policy .

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Happy Alpaca Direct customers say

I just wanted to let you know how pleased I am with your service. I ordered my needles on 4/21 and realized a day later that I made an error on one of the items. I called Customer Service not expecting much, because of past experiences where I have made mistakes ordering online and was told "too bad", but the representative said she would take care of it and, further, my order would be going out that same day. I got the order yesterday, 4/24 and, lo and behold, it was just as I wanted. I am beyond thrilled that your company rectified my error and I plan on shopping again with you - I will be buying all my knitting supplies and hopefully some alpaca goodies in the near future.
Diana, NY, April 25, 2009
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If you have an issue that requires immediate attention, please email us or call us toll free at 1-888-306-0111.