Gift Cards are available $25 to $1000 at Alpacadirect.com.
How to Get One
Gift Cards can be purchased online at www.alpacadirect.com and will be shipped for free via US Postal Service Priority Mail and arrive in 3-5 business days. Expedited shipping can be requested online or from our Customer Service staff at 1-888-306-0111. A message can accompany your Gift Card order when purchased online and shipped to an address other than your billing address. You can include a message for Gift Cards ordered online and shipped to your billing address by calling Alpacadirect at 1-888-306-0111. No special offers may be applied to the purchase of a Gift Card, howver our sale prices will be applied.
How to Use It
Alpaca Direct Cards can be used on Alpacadirect.com, or at any Alpaca Direct Retail Store. To use a Gift Card to pay for an online order, click the "Use Gift Card(s)" button on our shopping bag checkout page. Gift Cards can be used in conjunction with a credit card to complete a purchase.
Checking Your Balance
You can check the balance of your Gift Card at Alpacadirect.com, by calling the number on the back of the card (1-888-306-0111) or by calling Alpaca Direct customer service at 1-888-306-0111. There is a card# printed on the front of the Card and pin# located on the back of each Card. You must possess the Gift Card in order to check your balance.
Terms and Conditions
Gift Cards are redeemable solely for purchases in the U.S. at Alpacadirect.com. Lost, stolen or damaged Gift Cards will not be canceled and replaced without the required proof of purchase. Contact us at 1-888-306-0111 for details.
Gift Cards are not redeemable for cash. If the value of your Gift Card is greater than the amount of your total purchase, you will be able to use the remaining Gift Card balance for future purchases, subject to these terms and conditions.
If the value of your Gift Card is less than the amount of your total Alpacadirect.com purchase, you must use a credit card in order to complete your purchase. If the value of your Gift Card is less than the amount of your total Alpaca Direct retail store purchase, you must provide an additional payment method accepted in that retail store in order to complete your purchase.
Purchase of this Gift Card means you accept these terms and conditions. Any term of this Gift Card purchase agreement deemed unenforceable shall be severable and the remaining terms enforced.
California law shall govern the Gift Card program, without regard to principles of conflicts of law and as if this Gift Card purchase agreement were a contract wholly entered into and wholly performed within the State of California.
Any dispute arising from or relating to the Gift Card program shall be submitted to confidential arbitration in Brentwood, California 94513. Arbitration shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Gift Card purchase agreement shall be joined to an arbitration involving any other party subject to this Gift Card purchase agreement, whether through class arbitration proceedings or otherwise.
One of the best customer service experiences I have had anywhere!!! The customer service representative was extremely helpful. I wish I could remember her name. She was from Idaho.
I was looking for this yarn in a specific color and dye lot ... and was amazed that she found it! Since I had already started a project and was running short of yarn, she saved my day! The yarn arrived quickly and in good condition and I was able to resume and finish my project on schedule (it was a birthday present for a friend).
I have recommended your store to other knitters I know!
