Free Priority Air Shipping on orders of $75.00 or moreSee details
U.S. Shipping Rates
Alpaca Direct uses USPS priority mail for standard service (Usually 2-4 days within the USA) and Fedex Express for Next Day (Most locations) Air Service. We also offer Express Mail for Alaska and Hawaii and PO Boxes. Please allow 1-2 business days for order processing. Shipping fees are non-refundable. Please review our shipping policies.
Orders consisting of more than one brand may arrive at their destination over multiple days due to varied processing times (Usually 1 to 3 business days). If an item you ordered is out of stock, we will inform you via phone and email of the expected delay or provide you with other options. We ship Monday-Friday, excluding holidays.
If your Item comes back to us Undeliverable due to wrong Address or Apt # missing or buyer refused delivery, Item will be re-shipped at nominal shipping charge or payment will be refunded less our actual shipping charges.
Remember, if your order is over $75.00, priority shipping is free within the USA!
One of the best customer service experiences I have had anywhere!!! The customer service representative was extremely helpful. I wish I could remember her name. She was from Idaho.
I was looking for this yarn in a specific color and dye lot ... and was amazed that she found it! Since I had already started a project and was running short of yarn, she saved my day! The yarn arrived quickly and in good condition and I was able to resume and finish my project on schedule (it was a birthday present for a friend).
I have recommended your store to other knitters I know!