SMS Terms

Alpaca Direct Text Messaging Terms

Program and sender. Alpaca Direct, LLC ("Alpaca Direct," "we") sends text messages from the toll-free number +1 888-504-1712. This program is separate from any order or shipping messages.

What you agree to. By checking the box on our checkout page or on a sign-up form on alpacadirect.com, you agree to receive recurring automated marketing text messages from Alpaca Direct at the mobile number you entered. Messages include offers, product news, new arrivals, and reminders such as items left in your cart. You confirm you are the regular user of that number. Consent is not a condition of purchase. You can buy from us without signing up.

How often. Message frequency varies, up to 4 messages per week. We never send more than 3 marketing texts to you in 24 hours.

Costs. Message and data rates may apply, depending on your plan. We do not charge for texts.

When we send. We send marketing texts only between 9:00 a.m. and 7:00 p.m. in your local time, Monday through Saturday, and not on Sundays or federal holidays. We work out your time zone from your shipping or billing ZIP code when we have one. If we do not have a ZIP code, we send only during a narrower midday-to-evening window that falls inside 9:00 a.m. to 7:00 p.m. in every U.S. time zone.

Stop. Reply STOP at any time. You can also reply UNSUBSCRIBE, CANCEL, END, QUIT, OPT OUT, or REVOKE, or tell us in plain words (for example "stop texting me"), or email customerservice@alpacadirect.com or call 1-208-209-7079. We stop marketing texts right away and will not send any more marketing texts to that number. You may get one final message confirming that you are unsubscribed. After that we send nothing unless you sign up again.

Help. Reply HELP, email customerservice@alpacadirect.com, or call 1-208-209-7079.

Privacy. We use your number only as described in our Privacy Policy. See the "Text messaging" section for who receives it.

Carriers. Supported U.S. carriers are not liable for delayed or undelivered messages.

U.S. only. This program is for U.S. mobile numbers only.

Changes. We may update these Terms. The version that applied when you signed up is kept in our records. If you change or give up your number, reply STOP first or tell us.

Last updated: November 8, 2026