The booties were a gift for my sister but, unfortunately, they were too big for her. Alpaca Direct was so accommodating in the return of the slippers from VT and the refund to me in SC. This is a great company! Will continue to use!
The staff was wonderful. I contacted them, we tried tracing the package. It got to the local post office but disappeared from there. They talked to their postal delivery person who searched the post office and never found the package. I submitted a Tracer on the package and never received any response from the Post office (until I called them by phone and still no written response) Refund was issued as product ordered was out of stock.
The item was packaged perfectly and arrived quickly. I love how the fur on the slippers feel around my feet, I just wish there was more padding on the inside of the slipper.
Excellent products and service
Note: Please use the following sizing chart for general reference only. Sizes between different vendors and manufacturers may vary. Please match your measurements to those in the size chart below.