Ultimately, says Hobart, reviews retain customers. The vast majority of AlpacaDirect's customers return, so it's crucial to snag first-timers. "Reviews help build that initial trust," he says. "They are key to the long-term success of our company."
With the help of the web, they’ve brought the warmth of alpaca wool to more than 100,000 customers across 30 countries. As Kelley says, “With Google tools, we can do that, and [customers] can be part of our community.”
"There are many places all over the world that don't have a local yarn shop. We want to become their local yarn shop even though we're based in Northern Idaho. With online social tools, we can do that, and they have become part of our community,"
As these Alpaca slippers were for my son’s girlfriend (she’s a wonderful gal who is always cold) I wanted to pass along how much she LOVED them! WOW – a perfect choice for the gal who is always cold and seems to have just about everything! Thank you for making me look good! My daughter gets the footsies and she doesn’t wear much else actually on her feet. Keep up your great works folks. It’s snowy and we’re heading into a deep freeze soon.
Dear wonderful folks at Alpaca Direct -- Thank you so much. You all are a pleasure to deal with. I love the things I ordered, my orders arrived at my house *ridiculously* fast (seriously, I'm on the other side of the country, and they arrived in two days), and in general you've been exactly what I wish all online retails were. Thank you again for the wonderful product and wonderful service - I will definitely be back!
Dear Alpaca Direct team! I’d like to thank you for your amazing products and wonderful service! I’m your customer for a few years and I love the yarn and fiber I ordered from you. I made beautiful felted scarves and coats from your wool roving; it has a wide range of colors! Service was helpful and super fast. I definitely plan to order from you again!
Alpaca Direct Testifies in Congress on Behalf of Small Businesses
HAYDEN, Idaho, April 28, 2017 /PRNewswire/ -- James Hobart, Co-Owner of Alpaca Direct, was honored to testify in the US Senate on the challenges...
Alpaca Direct Now Works with Facebook Messenger to Provide Fast and Safe Shopping in Time for the Holidays
eCommerce site Alpaca Direct, a leading online retailer of Alpaca Socks, Apparel and a wide selection of yarn and knitting supplies now offering...