Press Kit - Alpaca Direct

Established in 2005, our Store and Warehouse is now located in Northern Idaho about 30 minutes east of Spokane and 5 minutes north of Coeur d' Alene Idaho (Show Map).

Our Hayden, Idaho store offers the products on this website to local customers. We have a wonderful team  here to serve you so please visit us! 

AlpacaDirect.com is a result of our passion for these animals and the wonderful products they allow us to produce. Kelley and Jim are the owners and are happy to hear your feedback on how well we are fulfilling our mission. You can read about Kelley in this 2005 magazine article about our alpaca ranch and raising alpacas as a way of life.

Our mission

  1. Provide exceptional customer service...every day
  2. Sell only products that we are proud to wear and use
  3. Listen to our customers and learn from them
  4. Treat our employees and customers as part of our family
  5. Do what’s best for the customer and it will be what’s best for us as a company
  6. Offer the best products at the lowest prices by operating efficiently
  7. Continuously evolve to better serve our customers
Press coverage
"Ultimately, says Hobart, reviews retain customers. The vast majority of AlpacaDirect's customers return, so it's crucial to snag first-timers. "Reviews help build that initial trust," he says. "They are key to the long-term success of our company." "
Even bad reviews boost sales
CNN/Money Magazine - September 28, 2009
"With the help of the web, they’ve brought the warmth of alpaca wool to more than 100,000 customers across 30 countries. As Kelley says, “With Google tools, we can do that, and [customers] can be part of our community.”"
Across the U.S., businesses are using the web to grow
Google - May 10, 2017
" "There are many places all over the world that don't have a local yarn shop. We want to become their local yarn shop even though we're based in Northern Idaho. With online social tools, we can do that, and they have become part of our community,""
Alpaca Direct Co-Founder Testifies in US Senate to Support Small Businesses
Alpaca Culture Magazine - April 27, 2017
Team
Kelley Hobart
Owner
info@alpacadirect.com, 208-209-7079
Kelley is a Registered Nurse, a knitter/crocheter, and mother of 2, and a grandmother!
Videos
Logos
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Standard Logo
Testimonials
★ ★ ★ ★ ★
"As these Alpaca slippers were for my son’s girlfriend (she’s a wonderful gal who is always cold) I wanted to pass along how much she LOVED them! WOW – a perfect choice for the gal who is always cold and seems to have just about everything! Thank you for making me look good! My daughter gets the footsies and she doesn’t wear much else actually on her feet. Keep up your great works folks. It’s snowy and we’re heading into a deep freeze soon."
Janice, Maine, USA
★ ★ ★ ★ ★
"Dear wonderful folks at Alpaca Direct -- Thank you so much. You all are a pleasure to deal with. I love the things I ordered, my orders arrived at my house *ridiculously* fast (seriously, I'm on the other side of the country, and they arrived in two days), and in general you've been exactly what I wish all online retails were. Thank you again for the wonderful product and wonderful service - I will definitely be back!"
Ashley
★ ★ ★ ★ ★
"Dear Alpaca Direct team! I’d like to thank you for your amazing products and wonderful service! I’m your customer for a few years and I love the yarn and fiber I ordered from you. I made beautiful felted scarves and coats from your wool roving; it has a wide range of colors! Service was helpful and super fast. I definitely plan to order from you again!"
Olga, Pennsylvania
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