Free USA Shipping on Orders $75+
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Ships in 1–2 business days
30-day money-back guarantee (not on used yarn or patterns).
In business over 20 years
Shipping
- Free USPS shipping on U.S. orders of $75 or more. Under $75: $6.99.
- Please allow 1–2 business days for order processing. We ship Monday–Friday, excluding holidays; the daily cutoff is 2 pm Pacific.
- USPS standard delivery is usually 2–4 business days after processing (not guaranteed by USPS).
- Orders with more than one brand may arrive on different days.
- We currently ship within the USA only. See all shipping options and rates.
Returns
- Our products are guaranteed authentic and against defects and faulty workmanship.
- Items must be returned in the same condition as they were sent, unworn with original tags, and postmarked within 30 days.
- Final Clearance items and Knit Club packets are non-refundable.
- Read the full return policy.
Frequently Asked Questions
Shipping, returns, sizing and care. Still have a question? Email customerservice@alpacadirect.com. We usually reply within one business day.
How much does shipping cost?
Free USPS shipping on U.S. orders of $75 or more. Orders under $75 ship for $6.99. See shipping rates.
When will my order ship and arrive?
Please allow 1–2 business days for order processing. We ship Monday–Friday, excluding holidays; the daily cutoff is 2 pm Pacific. USPS standard delivery is usually 2–4 business days after processing (not guaranteed by USPS). Orders with more than one brand may arrive on different days.
Do you ship outside the USA?
No. We currently ship within the USA only.
What if an item I ordered is out of stock?
If an item you ordered is out of stock, we will let you know by phone and email about the expected delay or offer other options.
What is your return policy?
Eligible items can be returned in the same condition as they were sent, unworn with original tags, and postmarked within 30 days. Our products are guaranteed authentic and against defects and faulty workmanship. Some items, such as Final Clearance items and Knit Club packets, are non-refundable. Read the full return policy.
How do I contact Alpaca Direct?
Email customerservice@alpacadirect.com and we will usually reply within one business day. You can also use our contact page.
Our shop is at 4290 W Riverbend Ave, Post Falls, ID 83854, open Monday–Friday, 10 am–2 pm PT.